The best digital experience for your employees and customers
In today's digital world, employee and customer experiences are crucial to a company's success. A positive digital employee experience starts with providing the right tools and technologies so they can work efficiently, wherever they are. On the customer side, it's all about creating a seamless, personalized, and consistent experience across all digital touchpoints.
Companies that invest in these digital experiences not only witness an increase in productivity and satisfaction among their employees, but also greater customer satisfaction and loyalty. How can Proximus NXT support you in this process? Antoine Van Brussel, Workplace Practice Lead, is happy to explain.
The rapid pace of progress sometimes makes it difficult for companies to keep up. As a result, they're increasingly dependent on external specialists for technological expertise.
Antoine Van Brussel, Workplace Practice Lead
Our approach to ensure a flawless employee and customer experience
Antoine Van Brussel: "The COVID-19 pandemic significantly accelerated the need for a flawless digital experience. Companies had to adapt quickly to the new reality to provide their employees and customers with optimal digital solutions, such as hybrid meeting rooms, online meeting tools, communication and collaboration tools, secure access to data, etc. This demand has continued even after the pandemic."
"The rapid pace of progress sometimes makes it difficult for companies to keep up. As a result, they're increasingly dependent on external specialists for technological expertise."
"Proximus NXT provides support at various levels: from strategic engagement to identify customer needs and determining the right technical solutions, to implementation and migration. We also offer managed services to fully support customers in terms of applications and devices used by their employees and customers. This allows companies to fully concentrate on their core business."
How does Proximus NXT make a difference?
Antoine Van Brussel: "The added value lies in our in-depth knowledge, experience, and expertise. Our certified experts stay up to date with the latest developments and trends. They immerse themselves in the client's processes to fully understand the dynamics and the content. And they not only give valuable advice but also help customers to make the right choices."
"What makes Proximus NXT completely unique is our end-to-end approach and our comprehensive solutions. We offer a range of services including hardware and software, managing, integrating and optimizing telephony and other communication tools, applications, security, user support, and much more. This ensures that customers only have one point of contact, which brings significant benefits in terms of efficiency and ease of use."
The importance of user adoption
Antoine Van Brussel: "Redesigning a workplace is a gradual process that requires time and a phased approach. It’s not wise to change everything at once: employees need time to adapt to new ways of working."
"User adoption is a crucial factor for the success of any project. Without the willingness of users to embrace the new technologies, the benefits such as improved efficiency, scalability, and cost savings remain untapped."
"That's why it's important that we not only offer user-friendly solutions, but also comprehensive training and support to nurture user adoption within a company. This ensures that users feel comfortable with the new technology and understand and apply its benefits."
What are the latest trends?
Antoine Van Brussel: "We're seeing more and more companies switching to cloud-based solutions, driven by the need for flexibility and scalability. We’re also seeing a sharp increase in the use of AI. The versatility of AI makes it possible to automate a wide range of tasks and optimize processes, and advancements in AI will only continue to increase."
"Another key trend is the focus on the ultimate user experience and perception. This goes hand in hand with a growing focus on wellbeing in the workplace and sustainable options."
"As a result, there has been a shift from Service Level Agreements (SLAs) to Experience Level Agreements (XLAs). While SLAs measure technical performance, XLAs are geared towards user experience."
"Proximus NXT not only monitors how employees experience the technology but also measures various factors to determine the quality of that experience. This goes beyond just monitoring. For example, we proactively interact with employees to make them aware of the energy consumption of their laptops, which contributes to more sustainable use of their tools."
Want to stay up to date with the latest developments within WPaaS? Follow Antoine Van Brussel on LinkedIn
What makes a project successful for you?
Antoine Van Brussel: "A project is successful if we've been able to make a real difference for our customers. What matters is that our solutions not only perform well but also integrate seamlessly and add value to their daily work. Innovation plays an important role in our approach. We always strive to look for better and more efficient ways to address our customers' challenges. And if we can inspire our customers and show them what is possible, then we can be really proud of what we’ve achieved."